Border Services Officer Practice (OTEE)

What’s on the Test

The CBSA test includes:

    • Reasoning and Analytical Thinking
    • Prioritizing Tasks
    • Client Service
    • Writing

    in addition to the written test, you must pass an interview, which will assess,

    • How you deal with difficult situations
    • Communication skills
    • Decisiveness
    • Professional judgement
    • Values, integrity and ethics

Online Course

Canadian Border

Reasoning and Analytical Thinking

Why Reasoning and Analytical Thinking is Important

Border Agents must have Top Decision Making Skills – Agents must make quick, informed decisions, using reasoning and analytical thinking skills toi evaluate documents, assess situations, or analyze information quickly.

Border Agents need Top Problem Solving Skills. CBSA Agents are confronted with complex problems everyday. Officers might have to determine the validity of documents, spotting and resolving discrepancies, as well as handling situations requiring comprehensive understanding of laws and regulations. Analytical thinking provides the foundation for effective problem-solving skills.

Risk Assessment is Part of the Job. As a CBSA officer, you will be assessing risk and determining threats, which may be related to individual cases or wider security issues.


  • Matching
  • Sequences & Series
  • Analogies

How to Solve Analogies

Logic Tutorial


Prioritize your tasks as a border agent according to:

Urgent/Important: Requires immediate action due to security concerns.
Urgent/Not Important: Needs timely attention but does not impact broader security or operational duties.
Not urgent/Important: Important for records and accountability but can be addressed after urgent matters.
Not urgent/Important: Important for future planning but not immediately pressing.
Not urgent/Not Important: Neither immediate nor critical to current operational needs.

Client Service

Client Service are a type of Judgement questions where you are given a work-related scenario and then asked to choose the best response or action




Client Service Practice Questions


Situational Judgement Questions 
Similar scenario based questions but in an admin and retail environment

Situational Judgment Practice Questions

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PDF Download    —-   Online Course   —  Paperback  (Amazon)

Written Communication (WCPT)

Why Grammar and Punctuation is Important

Written Communication Proficiency Test (WCPT): Part of the OTEE includes a WCPT, which specifically tests grammar, punctuation, and reading comprehension.

Border agents daily write reports and other official documents.  Grammar and punctuation are necessary for these documents to be understood correctly by other officers, judges, or legal professionals, who rely on them. Errors lead to misunderstandings, which in turn can have significant consequences.

The Written Communication Proficiency Test includes:

  • Grammar
  • Punctuation
  • Reading Comprehension

How to Answer Reading Comprehension


English Usage – 15 questions
English Grammar – 20 questions
Punctuation – 12 questions

Reading Comprehension I – 20 questions
Reading Comprehension II – 8 questions

WCPT Online Course

Test de Compréhension de L’écrit 

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PDF Download    —-   Online Course   —  Paperback  (Amazon)

Written by,

Date Published: Friday, March 27th, 2020
Date Modified: Monday, July 15th, 2024

Complete Test Preparation Inc. is not affiliated with the Canadian Border Services, who are not involved in the production of, and do not endorse this page or product.

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    1 Comment

  1. Marilyn
    July 15, 2023

    more vocab plse!!!

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